Shipping Policy

At EcoHeart, we are committed to delivering your orders in a timely, safe, and transparent manner. Please read our shipping policy carefully to understand how we process and ship your orders.

Order Processing Time

All orders are processed within 1–2 business days after receiving payment confirmation. Orders are not shipped or delivered on Sundays or public holidays.

In case of high order volumes, shipments may be delayed by a few days. If there is a significant delay in shipping your order, we will contact you via email or phone.

Shipping Charges

• Orders with a total value below ₹499 will incur an additional 50 Rupees shipping charges.

• Orders with a total value of ₹499 or above are eligible for free shipping (unless otherwise specified during promotions or special sales).

Shipping charges, if applicable, are non-refundable once the order has been shipped.

Estimated Delivery Time

Delivery timelines may vary depending on your location and courier partner:

• Metro Cities: 3–5 business days

• Non-Metro / Rural Areas: 5–8 business days

These timelines are estimates and may be affected by external factors such as weather conditions, courier delays, or unforeseen circumstances.

Shipping Coverage

Currently, we ship across India. International shipping is not available at this time.

Shipment Tracking

Once your order is shipped, you will receive a shipping confirmation email or SMS with tracking details. You can use this information to track your order until delivery.

Address Accuracy

Please ensure that the shipping address and contact details provided at checkout are accurate and complete. EcoHeart will not be responsible for delays or non-delivery caused by incorrect or incomplete address details.

Delays & Exceptions

EcoHeart is not liable for delays caused by:

• Natural disasters or unforeseen events

• Courier partner issues

• Incorrect address or unreachable customer

However, we will always assist you in tracking and resolving delivery-related issues.

Order Cancellation & Restocking Fees

• If an order is cancelled after it has been shipped, refused at delivery, or returned for reasons not attributable to EcoHeart, a restocking fee will be charged.

• The restocking fee will be the same as the shipping fee applicable to the order.

• For orders below ₹499, the restocking fee will be equivalent to the shipping charges paid.

• For orders ₹499 and above, where free shipping was applied, EcoHeart reserves the right to deduct 10% of the order value as a restocking fee from the refund amount.

Restocking fees cover logistics, handling, quality checks, and packaging costs and will be deducted from the refund, if applicable.

Non-Returnable & Non-Refundable Items

Due to hygiene, health, and safety reasons, the following categories of products are not eligible for return, replacement, or refund, once delivered:

• Hygiene-related products (including but not limited to toothbrushes, oral care items, personal care products)

• Health and wellness products

• Any product that has been opened, used, tampered with, or has broken seals

Please ensure you review the product details carefully before placing your order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging. Upon verification, we will provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping, feel free to contact us at:
Email: hello@ecoheart.in

This policy is subject to change without prior notice. Please review it periodically for updates.